How to Manage Angry Customers and Handle Customer Complaints

Regular price $49.00 Sale

1 HOUR COURSE

How to keep internal customers happy and satisified will deliver bottom line results.

In today’s highly competitive business environment, showing customers you care is vital. Customer service is not a department; it’s a philosophy. Are you looking for various tips and tactics to help diffuse challenging situations with angry or complaining customers? Learn what to say and what not to say to ensure that you deliver amazing customer service, even in tough customer situations. 


In this course, there will be opportunities to practice learned skills in customer service scenarios, and learn why the statement “The customer is always right” is wrong!

 

OBJECTIVES:

  • Garner tips on what to say and what not to say.
  • Learn effective communication strategies for de-escalating anger.
  • Discover how to gain confidence and build credibility.
  • Understand why you must focus on a positive attitude.
  • Define who your customer is.
  • Be clear about why it is important to deal with customer complaints.
  • Experience the power of listening: 8 listening techniques and how to engage.
  • Master 5 steps that can turn a Moment of Misery into a Moment of Magic.
  • Identify 24 dos and don’ts for dealing with angry customers.

 

CREDITS WHEN YOU NEED THEM:

 

 

FAQ

Who should take courses from XTRAcredits?

Anyone who is dedicated to advancing in their career and/or their business and requires credits towards re-certification of their professional designation or certification.

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The Sign In is located on the upper right hand side of our website or go to this URL: https://xtracreditsvt.lightspeedvt.com/

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I have tried to purchase a course and the payment processing is not working.

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Do any of your subject matter experts offer live training for professional development or continuing education credit?

Yes, contact us to learn more. 780.628.6443 | support@xtracredits.com

Can we gain access to the catalogue of courses if we don’t require continuing education credits?

Yes, contact us to talk about opportunities. 780.628.6443 x3 | support@xtracredits.com

How do we gain access to the catalogue of courses if we are an association or society that you are not currently working with?

Contact us to join our growing list. 780.628.6443 | support@xtracredits.com

How do I access the course after I have purchased it?

You will receive an automated email that will provide you your login information. Sign in via the link provided within your email (https://xtracreditsvt.lightspeedvt.com/) to access the XTRAcredits platform. Once you have logged in, access the Training Centre to initiate your course.

Where is my course located after I sign in?

All courses purchased are located within our virtual training platform Training Centre.

When will I have access to the course?

Immediately after your purchase, once you login.

What if I need additional time to complete the course?

You have 90 days to complete your course from the date of purchase.

What will I get once I complete the course?

When you complete the course successfully, you will receive a completion certificate.

How will I know if all the necessary information that I need to apply my credits to my continuing professional development plan will be on my completion certificate?

You will be prompted to answer a short series of questions when you print your certificate that addresses all the necessary information to be applied to the certificate before you print.

Does the completion certificate have the XTRAcredits CE Provider ID on the certificate?

Yes, when the CE provider ID is required by the accrediting body.

Is there a copy of the certificate that I can access after 90 days?

You must print and retain a copy of your certificate for your own records.

What is the refund policy?

All sales are final purchase.

What is continuing education?

Continuing education involves the mandatory maintenance for re-certification of a professional designation or certification through a division of an association, society, or accrediting body of authority where the professional designation and or certification has been completed.

How do I know if I will receive continuing education credits if I complete the course?

You can find a listing of all of the Accrediting Bodies that have pre-approved this course for continuing education credits in the Accrediting Body Approvals section which is found directly below the Learning Objectives section above.

How many continuing education credits do I receive upon completion of this course?

The number of continuing education credits each Accrediting Body has pre-approved for this course are included in the Accrediting Body Approvals section which is found directly below the Learning Objectives section above.